Frequently Asked Questions
Everything you need to know about your Arbor Antwerp experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Shipping within the EU takes 3-5 business days, while international deliveries may take 7-10 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Arbor Antwerp accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized options like Bancontact and iDEAL.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' provided in the description.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal impact on the environment.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.